Refund policy

Return Policy — Valenci Keys

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, items must be unused, in their original condition and packaging, with proof of purchase.

To request a return, contact support@valencikeys with your order number. Please wait for return instructions before sending your item back.

Once we receive and inspect your return, we’ll notify you of the refund decision. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and photos so we can help resolve the issue.